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last updated February 28, 2013
We appreciate that the information you provide to us and that we gather may be personal and private. Some of this information is used to facilitate improvements to our website and to enhance your RealtyTrac experience. We will/may share information about you with our business affiliates who have provided or may provide goods or services in connection with this site.
RealtyTrac compiles personal information about you when you register to use this site; when you use or purchase products and services through this site; when you connect or transfer to or from affiliate sites; when you participate in promotions; and when you ask to be provided additional services. The documentation that we gather enables us to analyze a User's and/or Member's interests and preferences, develop new services and enhance current services, improve your experience, and create meaningful affiliate relationships. The type of personal information that RealtyTrac may gather includes first name; last name; e-mail address; address; city, state and zip code; telephone number; facsimile number; credit card type; credit card number; expiration date of credit card; name on credit card; first name as it appears on check; last name as it appears on check; bank routing number as it appears on check; checking account number; driver's license number; state in which driver's license was issued; date of birth; company name; business telephone number; MLS ID number (if a licensed real estate agent); preferred listings; last five (5) searches; custom saved searches; customer communications, correspondence, e-mails, faxes and customer service/member service memos; customer responses to questionnaires and surveys; the Web address where members enter from and exit to; and which pages you visit during your use of this site.
We do not sell or rent your personal information to other companies, entities or individuals without your consent or approval. We do share your personal information in the following events:
Your personal information is encrypted and appropriate measures are taken to protect against unauthorized or inappropriate use of your personal information.
RealtyTrac Community Content. The RealtyTrac Community portion of the RealtyTrac.com website contains sections (aka forums or message boards) where readers and users can submit and publish comments, questions, and answers. We do not actively monitor these sections, and RealtyTrac, its affiliates, and content licensors assume no liability for any content therein, or for any actions taken in reliance thereon. If we are alerted to something we deem inappropriate in any way, we may delete it at our discretion. We use login validation for most of our Community in order to reduce "comment spam." While your email address will not be published, the actual content of the any comments, questions, and answers you submit are considered public property. Do not offer any personal information in any content you submit, unless you want that information displayed publically to the online world. We will remove "comment spam" from our Community sections at our discretion.
You may contact our customer service department to update or correct your personal information at any time. If you wish to opt out of receiving further communication from us regarding future promotions or other goods and services, please contact our customer service department. Please know that depending on what opt-out choices you select, your ability to maintain your membership and continue to obtain goods and services may be affected. Our customer service department can be reached by e-mail at email@example.com; by telephone at 877.888.8722; and by facsimile transmission at 949.305.0803. The effective date of any opt-out action will be ten (10) business days following the date your opt-out request is received by RealtyTrac, after which your e-mail address will be added to the suppression files associated with this site.
If you want to request to be removed from further communication with this site, including our Premium Services, please opt out by clicking on this link to our opt-out procedure. We will place your e-mail address on a suppression file associated with this site. Persons whose names appear on our suppression file will have their e-mail addresses checked against all correspondence to be sent by us. Where there is a match, the planned e-mail correspondence will be withheld, and such persons will receive no further e-mail correspondence from us. Your e-mail address will be placed on the suppression list associated with this site following ten (10) business days of the day your opt-out request is received by RealtyTrac.
Some of the telephone calls to RealtyTrac or to third parties through RealtyTrac may be routed through a third party telephone calling service and may be recorded or monitored for quality assurance and customer service purposes. If a call is recorded between you and a third party, it will be deemed private information of both you and the third party, and may be released to either of you.
We use third-party advertising companies to serve ads when you visit our Web site. These companies may use aggregated information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please see: http://www.networkadvertising.org/managing/opt_out.asp.
Special Notification for California Residents
Individual customers who reside in California and have provided their personal information may request information regarding disclosures of this information to third parties for direct marketing purposes. Such requests must be submitted to us at the following mailing address: CA Privacy Request, One Venture Plaza, Suite 300, Irvine, California, 92618. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.